Unlocking Agentic AI with Amazon Quick at PwC

Streamlining AI Adoption at PwC

As companies explore a variety of AI tools, many encounter significant workflow challenges. Issues like fragmented tools, limited data access, and failure to scale productivity improvements beyond single teams often hinder progress. To address these obstacles, PwC became an early adopter of Amazon Quick, positioning itself as a Global System Integrator Partner and integrating this platform into its operations before extending it to clients.

What is Amazon Quick?

Amazon Quick serves as an innovative AI assistant tailored for workplace applications. This platform converges AI, analytics, automation, and workflow management into one comprehensive solution on AWS. Its natural-language interface and both no-code and low-code capabilities empower users to implement automation without prior coding experience.

Unique Benefits of Amazon Quick

What distinguishes Amazon Quick for PwC is its ability to harmonize two traditionally opposing forces: the flexibility of generative AI (which is often unpredictable) and the reliability of rule-based automation (which is predictable). The platform is designed with a human-in-the-loop mechanism, enabling Quick to transcend beyond merely answering queries to enabling actionable steps. It can gather data, identify and address issues, and perform various tasks throughout the workflow.

Client Engagements Showcasing Amazon Quick

PwC is assisting businesses in using Amazon Quick in two primary manners: as a complex orchestration solution for high-value projects and as a daily productivity enhancement tool for knowledge workers. This dual approach gives PwC insights into the genuine value of agentic AI across sectors and emphasizes the importance of synchronized technological, governance, and workforce transformation for effective AI scaling.

Case Study 1: Financial Services
One noteworthy engagement involved a major U.S. financial services firm. The CIO sought PwC's expertise in making strategic IT investments. By implementing Amazon Quick, PwC created a self-service, agentic AI solution that evaluates thousands of documents and survey responses to gauge capabilities against a established maturity framework. This system pinpoints gaps and prioritizes areas for investment based on business priorities and compliance requirements. The resulting roadmap is evidence-based, allowing for immediate updates to help leadership prioritize investments in people and technology while significantly reducing assessment time from weeks or months to just days.

Case Study 2: Technology Company’s Sales Team
Similarly, in a large technology company's B2B sales division, sellers were bogged down by administrative tasks, spending over 60% of their work hours juggling across 16 different systems. By leveraging Quick, PwC was able to streamline workflows, significantly reducing administrative burdens and allowing sales staff to concentrate on customer interactions and sales efforts instead.

Potential of Amazon Quick Beyond Initial Applications

The potential applications of Amazon Quick extend beyond these two case studies. Throughout business operations and even within PwC's own workflows, Quick streamline processes by pulling information from various applications, monitoring vital metrics, constructing dashboards, and automatically routing data to the appropriate parties. It also identifies critical technology gaps that may impede business progress.

Overcoming Challenges in AI Implementation

Organizations face ongoing cost and performance pressures and don’t just need additional AI pilots—they require actionable pathways to integrate AI into their business practices. PwC’s role is to help clients pinpoint opportunities where agentic AI can deliver specific value, and to build the necessary integration, governance, and workforce readiness to facilitate this transition.

With a combination of direct experience using Amazon Quick, broader automation strategies, and insights gained from PwC’s transformation efforts, the firm aids clients in moving beyond isolated successes, making AI a foundational capability instead of a secondary focus.

If your organization is considering how to transition agentic AI from pilot projects to a regular part of operations, PwC's AWS Alliance team is ready to guide you in identifying a starting point.